Servicing Solutions Chooses Noble for Market Leadership and Product Advancements

Noble Systems Corporation[1], a global leader in omnichannel contact center technology solutions, announced today that Servicing Solutions[2], a world-class loan servicing organization specializing in primary and back up servicing and consulting, has selected the Noble Enterprise Contact Center Solution[3] to enhance the company’s customer service operations with advanced inbound/outbound communications, data and speech analytics, and compliance technologies.

“From day one, Servicing Solutions has been committed to investing in powerful technology that will support our primary objective of protecting the value of our clients’ brands, portfolios and investments,” said Louis Ochoa, President and CEO, Servicing Solutions. “Our selection of Noble is yet another example of this commitment, and I’m confident that it will enhance our already world-class loan servicing platform.”

Servicing Solutions is deploying the Noble Enterprise Contact Center Solution for over 170 agents and management personnel, including applications for blended inbound and outbound communications, Noble’s agent desktop for process automation, digital recording, and interactive voice response (IVR). Additionally, Servicing Solutions is utilizing Noble Conversations Analytics[4] for post-call speech analysis, Noble Contact AI for contact optimization modeling, and Noble Compliance Appliance for mobile calling regulatory compliance.

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